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Backflow Testing Terms Of Service

Updated 26 February 2023

I understand and agree that:

  1. By filling out the backflow test request form I am requesting a backflow test at the location given on the form, and not inquiring about testing services. Pricing is clearly visible on the backflow test request form.
  2. The Maintenance Shop cannot schedule appointments for backflow tests unless it is for properties where the backflow preventer(s) is/are inside a dwelling, in which an appointment window of morning or afternoon will be determined.
  3. I can cancel my request, but must notify The Maintenance Shop of my cancellation by filling out the cancellation form located at this link: Cancel My Backflow Test, and must do so immediately after determining service is no longer needed. I further understand if The Maintenance Shop arrives at my property and service is no longer needed I will be charged $30 for non-cancellation.
  4. If the technician is turned away for ANY reason after arrival to the property, a fee of $30 and 3.8% fee will be charged for non-cancellation
  5. Any inquiries, requests, estimates, or work performed whether initiated in person, by our contact form, mail, text, or phone conversation are subject to these terms of service.
  6. The cost of backflow testing is $40 for EACH test whether it passes or fails.
  7. I will be charged and additional $45 if I live out of the normal service area as shown in the city drop-down on the backflow test sign-up form.
  8. There will be a transaction fee of 3.8% on any and all credit card transactions whether it be in person, over the phone, or by invoice.
  9. If I have checked the box for text message updates, I am responsible for any data charges that may occur from my service provider.
  10. If I have NOT checked the box AND given a number for text message updates, I will not hold The Maintenance Shop responsible for any missed communication.
  11. It is my responsibility to make sure my texts and emails are working correctly for text and email updates, and The Maintenance Shop is not responsible for missed texts, texts not received, missed emails, emails not received or blocked by my service provider, or emails that go to a junk or spam folder.
  12. Any information left in the additional notes section of the backflow test request form will likely not get looked at until the technician arrives at the property, and I will not hold The Maintenance Shop responsible for any problems that may occur regarding any information left in this section not related to the backflow test itself.
  13. The backflow technician will knock and/or ring the doorbell upon arrival to my property before work commences, and I will not hold them nor The Maintenance Shop responsible for unanswered doors, and will not harass technicians regarding the same while on or in the general area of my property.
  14. If I am not at home at the time of the backflow test, The backflow technician will attempt to do the backflow test in my absense, and I give them permission to do so whether I signed up online, or made the request by email, text, or phone.
  15. To perform the backflow test, water must be available at the time of service, and the technician will turn the water on an off at the assembly as needed to perform the test(s).
  16. The Maintenance Shop will use the utmost professionalism and experience to prevent problems or damage to my backflow preventer during the backflow test, and I will not hold them liable for damages incurred to shut-off valves before and after the backflow preventer, or any part of the backflow preventer, whether it be through testing, cleaning, or repair of the assembly.
  17. I will make sure my backflow is accessible by removing any obstacles or debris blocking access to the backflow assembly.
  18. If upon arrival and initial inspection the backflow technician finds the backflow is not in compliance with Idaho State Plumbing Code and/or the authority having jurisdiction the assembly will be failed automatically and billed for the failed test, and the authority having jurisdiction will be notified of the compliance issue.
  19. The Maintenance Shop is not liable for failed assemblies due to compliance issues because it was passed by another company or tester. I further understand The Maintenance Shop cannot vouch for the integrity of other backflow companies or testers.
  20. If The Maintenance Shop is unable to perform the backflow test because of missing test cocks, test cocks or shut-off valves not accessible due to rocks, dirt, water, or other obstructions, or due to heavy corrosion or damage where additional damage may occur if a test is attempted, the backflow assembly will be failed and charged the cost of the test, and I will be notified of the condition and repair or replacement options.
  21. If my backflow should fail the test an attempt will be made to clean the assembly. If after cleaning the backflow preventer it again fails, I will be charged $40 for the test and will be notified within two business days to discuss repair/replacment options and another test. I further understand no additional work will be performed without approval by me.
  22. If The Maintenance Shop is unable to perform the backflow test because of missing test cocks, test cocks or shut-off valves not accessible due to rocks, dirt, water, or other obstructions, or due to heavy corrosion or damage where additional damage may occur if a test is attempted, I will be notified of the condition and repair or replacement options but still charged $30 for the trip.
  23. If the technician discovers a water leak that doesn't hinder testing the backflow preventer, they have the authority to shut off the water supply after completing the test, regardless of whether the test passes or not.
  24. The Maintenance Shop will submit the test results on my behalf to the authority having jurisdiction and email me a copy of the test within 20 days as long as payment has been made for the service.
  25. The Maintenance Shop will make two attempts or visits to perform my backflow test. If the backflow technician is unable to perform my backflow test because of locks gates, dogs, or other issues not related to the backflow preventer itself, after the second attempt I will be charged the normal cost of the backflow test even if it was not completed.
  26. If I am requesting service to a property as a renter, I am responsible for any and all charges related to the service requested.
  27. Payment is due at the time of service if I am home during the backflow test. If I am not at home during my backflow test an invoice will arrive at the email address I listed when I signed up for the service and is due by the end of the day of the invoice date.
  28. An Invoice is considered overdue, and a late fee of $5.00 will be added to the invoice, if not paid within 15 days of the date of the invoice. In addition, a lien could be placed on the property listed on the backflow test request form, and/or my invoice will be sent to a collection agency which could result in my information being submitted to credit reporting agencies. Additional costs could be incurred.
  29. I will not complain to the Better Business Bureau, Attorney General, or any social media or review sites if I am being held accountable for a violation of any of these terms, and any violation of these terms could result in legal action.
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