Yesterday went quite well on start-ups and backflow tests. I had no adverse effects from the booster shot I had yesterday, so Jacob and I split up the 83704 and managed to make 27 stops between the two of us.
We did have one issue with a customer that didn’t read our terms of service regarding backflow tests, so was surprised when he was asked for payment after the job was complete. If you don’t read the terms we have for service, and just check the boxes, we are not responsible if it isn’t the outcome you were expecting. READ THE TERMS, don’t just click on the boxes. The issue was that his water was not on to his sprinkler system when Jacob arrived to do the test. We have to have water to do the test, so he asked Jacob to turn it on. As our hundreds of sprinkler start-up customers know when they choose a turn-on and backflow test we consider it a “Package C” which is $55. If the water is already on when we arrive we drop $25. It wouldn’t be fair to all our start-up customers if we didn’t treat backflow test only customers to the same pricing. #3 in our backflow terms of service states, “If my water is not on at the time of the backflow test I understand that I will be charged $25 in addition to the cost of the test.”
Well, enough of that……
Today Jacob and I are going to team up in the 83702 and 83703 to see if we can save some valuable time. If I don’t think it is time-efficient, we will go back to working independently. We do have a stop to make in the Boise 83716 and also look at some damage to a sprinkler system caused by a tree that fell over in Meridian and see what it will take to fix it. All major repairs will have to wait until we get start-ups caught up. Here is our route for tomorrow in the 83702 and 83703 in the order of service:
W El Pelar Dr (after our quick stop in Meridian and the 83716)
N Winsome Rd
N 26th St
W Woodlawn Ave
N 8th St
N 13th St
N 10th St
W Dewey St
N 19th St
N 25th St
W Bella St
N 28th St
N 31st St
N 36th St
N River Path Ln
N Anchor Way
W Gate House Ct
W Foggy Bottom Dr
Good morning. Wondering what day you will be servicing Kuna? Thank you
As soon as we know from our customers that water is flowing in Kuna we will work them in to our schedule