There are some interesting trends regarding our cancellations. Right now 96% of all cancellations we have received this season so far are new customers. Our “regulars” know how we do things and stick it out because they understand how our system works and how the weather affects sprinkler systems in this valley. What is interesting is the number of cancellations fluctuates every year but the percentage of cancellations from our new customers is about the same every year. Even the ratio of cancellations to blowout requests is about the same every year. So far this year for every cancellation we received was followed by 12 new sign-ups. We don’t like cancellations of course, but we do $125,000+ worth of business each blowout season with the cancellations, and it does thin out the herd so to speak so we can get to the patient customers faster. Our long-time customers wait for us because they know their blowout will be done correctly. The companies or private technicians that come around don’t always do them correctly which is job security for us when we are asked to fix whatever issues in the spring they caused.
Speaking of private technicians, if you do cancel and grab someone else off the street or through a local ad or a sign on a post, verify they have a contractor’s license. If they do not, don’t let them do your blowout. You will have no protection at all if they break something and disappear….
We had a guy post a comment on our Facebook page with the ad we are running for technicians saying we aren’t paying enough because one can do 4 blowouts per hour all day long. We all got a good laugh out of that one. When you take drive time into consideration, not being able to find valve boxes that are supposed to be uncovered, locked gates, and the time to collect payments and update our online sheet one can get 3 blowouts in an hour in a once in a while, but definitely not all day long. It doesn’t matter if there are 4 houses in a line on a street with 5 zones each you won’t get 4 done in an hour……
I have decided to close Caldwell to any new requests so that when we finish up Caldwell next week we won’t have to go back again. I will likely do the same thing with Nampa on November 1.
Now, for the moment you have all been waiting for……… Routes!
Meridian 83642 – “Cyclone” – Jesse
N Linder Rd
S Triple Crown Ave
W Blue Downs St
S Arcaro Ave
W Buroak Dr
S Springfield Ave
S Peoria Way
E Sicily Dr
S Daybreak Way
E Ionia Dr
E Italy St
S Glacier Bay
E Argence St
S Como Ave
S Como Ave
So Como Ave
S Dazzle Ave
Meridian 83642 – “Leroy” – Trevor
E Darlington Dr
E Salcombe Dr
E Tusa Ct
S Tavistock Way
S Carneros Way
S Marsala Ave
S Overhill Way
E Deerhill St
East Juliet Ct
E Rome Dr
S Astoria Ave
S Stockport Ave
E Huntly St
E Collingwood St
E Huntly Street
E Collingwood Dr
E Levin Dr
S Astoria Ave
Meridian 83642 – “Orange Julius” – Jerry
E Lake St
E Oakbrook Ct
E Oakbrook Ct
E Forest Ridge Dr
E Lake Creek St
S Abaco Way
E Whitehall St
S Bear Claw Way
S Garibaldi Ave
W Olds River Dr
W Karluk River Dr
W Whitehall Dr
Waspen Cove Dr
W Christopher Dr
W Heavy Timber Dr
S Gibson Way
E Kingsford Dr
E Cayman Dr
New costumer here! Been waiting patiently for almost 3 weeks as I understand how you organize your routes for efficiency. But you guys don’t seem to be moving on from Meridian? Seemed like you were earlier in the week but now your back to Meridian. Any ETA for when you guys will be back in Boise??
As our calendar states, We will be back in Boise 83709 tomorrow but have 155 current to do there and we will probably get around 60 of them completed. You will know tonight if you are on tomorrow’s route. We will work in another round after we get to some other areas that aren’t so large. We will be in Boise 83703 and 83716 on Monday, and 83706 on Tuesday. We are closing Nampa to new requests on November 1, so want to finish them up so we can concentrate on everything else. We had to hit Meridian hard because between the two zip codes we had over 300 to do at the time. That is more than what is left in all of Boise put together. We have a handle on it now so we will be moving on to other areas.