Sprinkler Blowouts For Tuesday, October 30, 2018

Negative Review

So, I received my very first NEGATIVE review for the season on Google yesterday.  Seems Gary Engel, (I can use his name because he used his full name on a public review site) said I was “unprofessional, discourteous, and acted in an angry and childlike manner.”  He canceled his sprinkler blowout saying he never heard anything from me regarding updates and when his sprinkler blowout might be done.  I responded honestly letting him know that he was mistaken, and that I speak to hundreds of customers every day.   As most of you know, cancellations aren’t my favorite thing, but I surely don’t get angry about it.  For every cancellation that comes in there are several new requests to take it’s place in a matter of minutes.   Yesterday while we were out doing sprinkler blowouts we received 6 cancellations, and 49 new requests………

It is sad, but any negative reviews we get is because someone didn’t read the terms of service they agreed to when they signed up for a sprinkler blowout, or because I go after them for not paying their bill.  Never on the quality or lack thereof on our work.  Oh well, can’t please everyone.

We HAVE received four 5-Star reviews in the last 30 days though.  Hopefully more will come.

Now On To Business

Justin and I both worked in the Nampa 83686 yesterday.  I was late getting out of my office because I was trying to catch up on a ton of questions either through email or texts, while Justin was finishing up blowouts in the 83651.  There were a few he couldn’t do because of system issues in both zip codes.  Therefore we didn’t get as much accomplished today as I had hoped, so it will be tough finishing up the 83686 today, but we are going to work our hardest to do so.  This will no doubt throw off our tentative schedule, so I will have to update it again and post for all to see.

I have also worked up an email and sent it to everyone left on our list that haven’t received their blowout yet, with important info and links to important information.  If you haven’t received yours, check your junk folder.

Upcoming Blowouts

Once we have run through the 83686 we will be heading to Caldwell, Melba, and Parma.  Only one blowout in Melba and Parma so far this year, so except for travel time, neither should take very long.  We actually received a sprinkler blowout request for Mountain Home a few days ago.  Had to inform them that we travel, but not THAT far……..

We should have Caldwell completed within two days, and then we will head to the 83714 zip code.  That will complete our first round through the valley.  We will be spending about 4 days or less in the Meridian 83646 before we make our rounds through Boise again.  Based on our current amount of requests, we can make another pass through all of Boise (83702, 83703, 83704, 83705, 83706, 83709, 83712, 83713, and 83716 in about 8-9 days.  We will work Eagle in during that time as well which will take about a day to do.

Of course we will make more passes through the other side of Meridian, Kuna, Star, Nampa and Caldwell again.  Everything goes a lot faster on the second pass, and third, fourth, etc.  I have decided not to take any new requests after December 2.  I will be more than ready to quit by that point.